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Privacy Policy

Your privacy matters to us. This policy explains how ClearView Windows USA collects, uses, and protects your personal information.

Effective: January 1, 2025 Last Updated: June, 2026
01

Introduction

ClearView Windows USA ("ClearView," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

By using our website or engaging our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our website or services.

This policy applies to all individuals who interact with ClearView, including customers, website visitors, job applicants, and business partners. It is compliant with applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) and other relevant state regulations.

02

Information We Collect

We collect information that you provide directly to us, information collected automatically when you use our services, and information from third-party sources.

Personal Information You Provide

Identity Data: First name, last name, title, and gender.
Contact Data: Mailing address, email address, telephone numbers, and preferred contact method.
Property Data: Home address, property type, zip code, and project-specific details (window dimensions, styles, materials preferred).
Financial Data: Payment information, billing address, and financing application details. We do not store full credit card numbers — all payment processing is handled by PCI-compliant third-party processors.
Communication Data: Records of correspondence, chat transcripts, form submissions, and survey responses.
Marketing Data: Your preferences for receiving marketing communications and frequency settings.

Information Collected Automatically

Device Information: Hardware model, operating system, browser type and version, screen resolution, and device identifiers.
Usage Data: Pages visited, time spent on pages, click patterns, referring URLs, and navigation paths.
Location Data: Approximate location based on IP address. We do not request precise GPS data.
Log Data: IP address, access times, error logs, and similar technical information.

Information from Third Parties

Public Records: Property ownership records, permit information, and publicly available property data.
Marketing Partners: Demographic and interest-based data from our advertising partners.
Background Check Providers: Employment verification results for job applicants (with consent).
03

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery: To provide, schedule, and complete window installation, replacement, and repair services you request.
Communication: To respond to your inquiries, send appointment confirmations, project updates, and follow-up messages.
Estimates & Proposals: To prepare accurate quotes, proposals, and contracts for your project.
Payment Processing: To process payments, manage invoices, and administer financing plans.
Warranty Management: To administer your lifetime warranty, track service history, and process warranty claims.
Marketing: To send promotional materials, newsletters, and special offers (only with your consent where required by law).
Website Improvement: To analyze usage patterns, fix errors, and improve the functionality and user experience of our website.
Security & Fraud Prevention: To detect, prevent, and address fraud, security issues, and technical problems.
Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.
04

Information Sharing

We do not sell your personal information. We may share your information in the following limited circumstances:

Service Providers: With trusted third parties who perform services on our behalf, such as payment processors, CRM systems, email services, and analytics providers. These parties are contractually obligated to protect your data.
Manufacturers & Suppliers: With window manufacturers to fulfill your orders and process warranty claims.
Financing Partners: With lending institutions to process your financing applications (only with your explicit consent).
Legal Requirements: When required by law, regulation, subpoena, court order, or governmental authority.
Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity.
With Your Consent: When you have given us explicit permission to share your information for a specific purpose.

All third-party service providers are required to maintain strict confidentiality and are only permitted to use your information for the specific purposes for which we share it.

05

Cookies & Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website:

Essential Cookies: Required for basic website functionality such as page navigation, secure area access, and form submissions. These cannot be disabled.
Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data (e.g., Google Analytics).
Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness. These are set with your consent.
Preference Cookies: Remember your settings and preferences (e.g., language, region, cookie consent choices).

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

We do not use "fingerprinting" techniques or engage in cross-site tracking that follows you across unrelated websites. Our analytics are limited to understanding behavior on clearviewwindows.com only.

06

Data Security

We implement industry-standard security measures to protect your personal information:

Encryption: All data in transit is encrypted using TLS 1.3. Sensitive data at rest is encrypted using AES-256.
Access Controls: Role-based access with multi-factor authentication for all internal systems containing personal data.
Network Security: Firewalls, intrusion detection systems, and regular penetration testing by independent third parties.
Employee Training: All employees undergo annual data privacy and security training. Access is limited to those who need it for their job function.
Incident Response: We maintain a documented incident response plan and will notify affected individuals within 72 hours of a confirmed data breach, as required by law.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest commercially reasonable standards.

07

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Right to Access: Request a copy of the personal information we hold about you.
Right to Correction: Request correction of inaccurate or incomplete personal information.
Right to Deletion: Request deletion of your personal information, subject to certain legal exceptions.
Right to Portability: Request your data in a structured, machine-readable format.
Right to Opt-Out: Opt out of the sale of personal information and opt out of targeted advertising.
Right to Non-Discrimination: We will not discriminate against you for exercising any of these privacy rights.

How to Exercise Your Rights

Submit a request by emailing privacy@clearview.com or calling 1-800-987-6543. We will respond within 45 days (or as required by applicable law).

For verification purposes, we may ask you to provide specific information to confirm your identity before processing your request. We will only use this information for verification and will dispose of it promptly after.

California Residents (CCPA): You have additional rights under the California Consumer Privacy Act, including the right to know what personal information has been collected, used, shared, or sold in the preceding 12 months. You may also designate an authorized agent to make requests on your behalf.

08

Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 16, we will take immediate steps to delete that information from our systems.

If you believe a child has provided us with personal information, please contact us at privacy@clearview.com and we will take appropriate action.

10

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will:

Update the "Last Updated" date at the top of this page.
Post a prominent notice on our website homepage for a period of at least 30 days.
For California residents, provide additional notice as required by the CCPA.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

11

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using any of the following methods:

Phone
1-800-987-6543
Mailing Address
ClearView Windows USA
1200 Greenfield Parkway, Suite 400
Charlotte, NC 28202
Privacy Team Hours
Monday – Friday, 8:00 AM – 6:00 PM EST